Installation

Downloads

  • Visit gems.co.uk/downloads/software.
  • Click the ‘Download’ button for the GWv4 product.
  • When prompted by your internet browser, save the installer file to a easy to find location.
  • When downloading is complete, locate the downloaded file and run the installer. Follow the prompts given by the installer.
Note

The installer does not include drivers for USB products or the GEMS dongle. These files and must be downloaded separately if required from gems.co.uk/downloads/drivers.

Checking for Updates

GWv4 will check for updates when started. If a new version is available, a notification will be displayed with a link to download and install the update from within GWv4 itself.

Updates can be checked for manually from Help | Check for Update.

Note

Some anti-virus / security products will block connections to the internet from GWv4. You will need to ensure that GWv4 is allowed through your firewall.

Warning

If using Windows 7, checking for updates may fail with WinHTTP error code 12175. If this occurs, you’ll need to enable TLS 1.2 support. See the Easy Fix section at microsoft.com.

Beta Channel

If you would like to use the beta version of GWv4, you can select the Help | Update: Use Beta Channel option. Beta versions of software are released much more frequently but may not be stable. Using the beta version helps us to detect unexpected problems with the software before making it a public release.